| Q. What shipping methods do you use? |
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We send out the packages by:
EMS/DHL International Courier postal service
Australia Post International Registered Airmail
Australia Post Domestic Registered Airmail |
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| Q. How long does it take to get my watches delivered? |
| It depends on the shipping method you choose. It takes about 3-5 working days for a package to be delivered via EMS . International Registered Airmail is 10 -14 working days. Domestic registered mail is 3 – 5 working days |
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Q. Is my watch insured?
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| All shipments are fully insured for the value you paid for the watch. |
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| Q. Do you have any tracking system for the orders you ship? |
Packages sent by EMS courier can by tracked by the tracking number supplied after the order is shipped. Once the order is dispatched, you will receive an email from us providing you with a tracking number. Australia Post International and Domestic Registered Airmail are traceable but
only if a complaint for an undelivered item is raised. |
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| Q. Do you ship the orders out on the same day I order it? |
| No, it usually takes 24- hours. We ship Monday to Friday except for Public Holidays in Australia.
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| Q. What areas do you send orders to? |
| We deliver world wide. However, there are some restrictions of EMS shipment to some countries. In this case, we ship via International Unregistered Airmail only. Because of Customs difficulties we do not ship to Italy , Africa or Indonesia . |
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| Q. What happens if the watch is damaged when I receive it or if it is missing? |
| If your watch is damaged or missing contact us and we will raise the issue immediately with the Courier or Australia Post. It only takes five days to resolve these issues. In the case of damage another watch will be shipped once we receive back the damaged one. |
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| Q. How much will I have to pay if you reship the product? |
| We will reship the product free of charge. |
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| Q. How much longer will it take if you reship the product back to me again? |
| It will take the same amount of time as the initial shipment. |
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| Q. In what currency will the charge be? |
| We charge in British Pounds, US Dollars or Australian Dollars. |
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| Q. How safe ordering from your site is? |
| Your personal information is stored safely behind our firewall. We employ the latest 128-bit encryption technology in all areas of the site that require you to provide your personal or account information. These include online ordering, order status and new products requests. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser. |
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| Q. Can I pay by other methods? Do you accept cheques, PayPal, cash? |
| We accept safe credit card payments only by PayPal. This way we can process your order within a very short period of time. We also accept Direct Deposits, Bank Cheques, Money Orders and Personal Cheques. As soon as your payment is approved your watch is ready to be packed and sent out. |
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| Q. Are there any additional fees to pay besides the product's price and the shipping costs? |
No, there are no additional fees to be paid.
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| Q. Can I cancel the order placed with you? |
| We will accept a cancellation of your order prior to shipment. |
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| Q. Can I get my money back if I am not satisfied with your product or service? |
| Yes, if for some reason you are not satisfied with the product, please contact us and notify us of the problem. We will provide you with a return address where you can send the watch to. Once we receive the watch in its original condition, we will immediately refund your payment excluding shipping costs by PayPal. |
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| Q. Do you guarantee the quality of the watches you offer? |
| All watches are manufactured from high quality materials, at the Ollech & Wajs factory in Switzerland . We do not offer cheap quality watches you will find on the streets and that will break after a few days. If a problem with the quality of our products does occur, in most cases the reason of this is damaging during the transportation of the package. In this case you are to contact our support team to let them know of the matter and the problem will be resolved within the shortest time possible. |
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THE GUARANTEE DOES NOT COVER: |
- The glass and the bracelet.
- The watch, damaged due to a careless use.
- The watch with any evident marks of the opening by the customer as well as the attempts of unprofessional repairing.
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| Q. What is your returns policy? |
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We offer a 100% money back guarantee in case you are dissatisfied with the watch you purchased. Prior to that, you have to ship it back to us. In order to do so, please notify us to make the arrangements. Please, spell out explicitly whether you want to have your order refunded, re-shipped, or exchanged for another model. We strongly recommend that you opt for the Registered Insured Mail as we cannot be responsible for damaged or missing returns.
If you return us a faulty watch, please, specify the fault. If the watch arrives faulty, please notify us immediately; do not try to repair it, or have it repaired, or tamper with the watch in way. Any watch showing signs of wear cannot be returned. |
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| Q. Do you have any discountsystem? |
| If you order 2 or more items from us, you will get a 10% discount on the total amount of the purchase you make. |
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| Q. How can I contact you? |
| By email, click here or telephone, +61 08 95941646 |
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| Q. Are the watches genuine? |
| Yes, we only sell genuine Swiss made Ollech & Wajs watches. We will not sell copies. |
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| Q. Do you offer only those models that are in the list at your web site? |
| If you are interested in some item that is not in our list you can let us know the exact model's name and we will obtain it for you. It will be even more convenient if you send us the picture of the item and we will contact our supplier and inform you if we can send the model required. |
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| Q. Are the items water resistant? |
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Waterproof is an illegal and misused term: No watch is fully 100 percent waterproof.
- A watch bearing the inscription "water-resistant" on its case back can handle light moisture, such as a rainstorm or sink splashes, but should not be worn swimming or diving. If the watch can be submerged in water, it must state at what depth it maintains water-resistance, i.e. 50 meters (165 feet) or more on most sport watches. Below 200 meters, the watch may be used for skin diving and even scuba diving depending upon the indicated depths. Sometimes water-resistance is measured in atmospheres (ATM), which is equal to 10 meters of water pressure.
Watches come in different water resistant depths and diver's depths:
- Water resistant—Will withstand splashes of water or rain but should not be worn while swimming or diving.
- Water tested to 50 meters (165 feet)—Suitable for showering or swimming in shallow water.
- Water tested to 100 meters (330 feet)—Suitable for swimming or snorkeling.
- Water tested to 150 meters (500 feet) — Suitable for snorkeling.
- Water tested to 200 meters (660 feet)—Suitable for skin diving.
- Diver's to 150 meters—Meets ISO Standards and is suitable for scuba diving.
- Diver's to 200 meters—Meets ISO Standards and is suitable for scuba diving.
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| Q. What is meant by automatic, chronograph, and quartz? |
- Automatic, or self-winding, means the watch has a mechanical self-winding mechanism which allows it to run on its own. The advantage is evident: no batteries are required. They are also the signature of quality and Swiss mechanical watches are well known for their engineering genius.
- Chronographs are the little dials (or 'clocks') which appear within the watches themselves and are always fully functional on our watches. Mechanical chronographs are complicated and Ollech & Wajs chronographs are highly regarded and value for money. They are normally used as stopwatch timers.
- Quartz means the watch runs on a battery. They are accurate time pieces but cheap to manufacture. There is no craftsmanship involved with a battery watch, they are mass produced and these days most are made in Asia .
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| Q. Why does my automatic watch stop or lose time? |
| When you first receive your automatic watch you need to wind it before wearing it. If you wear it everyday, it will continue to wind itself on your wrist when you move around and walk. If you stop wearing it for more than approximately 2 days, the watch will need to be reset, but will then automatically wind itself once you start wearing it again. Your watch doesn't keep time if you don't wear it constantly. If your Automatic watch is losing or gaining time in a 24 hour period the watch needs to be adjusted. Any local jeweler can service these watches. |
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| Q. What is a unidirectional bezel? |
| Often the bezel (the top ring on the case) serves to record additional data and can often move in different directions to provide a number of functions. A unidirectional bezel only turns one way to prevent a false maneuver. This is particularly important if the watch is used to measure diving times as even if the bezel is knocked or moved it will simply indicate it will simply indicate the diver has less air or decompression time rather than more. All Ollech & Wajs divers' watches are fitted with unidirectional bezels. |
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| Q. Why is one watch more expensive than another? |
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A good watch is first of all one which is appealing.
Generally, mechanical watches, by nature of their movements, are more costly than quartz watches. Beyond this, there are a number of factors that affect the cost of watches.
In very carefully made movements, all parts, whether functional or not, are finished with great care. All steel components are polished; bridges are decorated and chamfered; all parts are of the highest quality and undergo stringent tests; in short, the manufacturing standards are extremely high. These high standards apply to all Ollech & Wajs watches |
